One application for the whole review process: fixed steps, approvals, documents and deadlines in one place.

At first we wanted to lock down the whole process in one go. That turned out too rigid: the practice teams worked slightly differently than the schema. So we got the basic route working first and tweaked it per team afterwards.

Every review now follows the same route, with rights per role and a full trail of who did what when.

One application where the request comes in, the risk score is calculated automatically and the approval is recorded.

We started with the idea that the risk score would make the decision. In practice simple and complex applications ran into each other too much, so the score became a tool rather than the answer.

Decisions move faster and can be accounted for per application.

One data model bringing matters, time and billing together, filled automatically from the existing systems.

The hard part wasn't the technology but the definitions: every office calculated slightly differently. First those agreements on paper, then the model built and the integrations added.

Every office looks at the same numbers instead of three versions.